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Overview Of Subsidies/Vouchers And Payment Instalments

Scenarios:

  1. You want to understand how to allow customers to pay using subsidies/vouchers while topping up using payment instalments

This document assumes the following:

  • You are a Stripe-connected activity provider

  • Your activity is set to invoice in advance

  • You have enabled payment instalments

  • You accept Work and Income subsidies (WINZ), Tax-Free Childcare subsidies (TFC), Childcare Grant Payments (CGP) or Voucher Schemes as payment methods

Subsidies/Voucher Reconciliation Alongside Payment Instalments

In order to allow our customers the option to pay by subsidies/vouchers while topping up with credit/detbit card payments, please see below best practise for your region.

NZ Best Practise

How To Enable A Monthly Payment Instalment Option Alongside Subsidies/Vouchers

In order to allow your customers the option to use subsidies/vouchers as a payment option alongside using payment instalments to top up, you need to select ‘Yes’ under the subsidy settings:

The above setting aligns with the monthly payment instalment option - this is the only option that will be available to your customers. If you have not selected the monthly payment instalment option, then you will not be able to offer this feature to your customers:

Capture 2024-07-01 at 15.34.46.png

Important! If a customer is receiving subsidies and paying in monthly instalments then the amount to pay upfront to initiate instalment payments will differ from other payment instalment situations:

  • If you have configured your instalments so that the first instalment must be “paid upfront in full”, this will be ignored and the minimum amount to initiate instalments ($5) will be used instead.

  • If subsidies/vouchers are configured as such that no upfront payment is required this will be ignored and the minimum amount to initiate instalments will be used instead.

Consideration

  • Remember the settings you have configured within the invoice settings of your account could influence when a monthly payment instalment is taken:

Customer Payment Options View Upon Booking

If a customer has selected to pay using subsidies/vouchers and you as a provider has enabled the choice of adding a top up payment instalment plan, then a customer will only be given a monthly payment instalment option:

UK Best Practise

How To Enable A Monthly Payment Instalment Option Alongside Subsidies/Vouchers

In order to allow your customers the option to use subsidies/vouchers as a payment option alongside using payment instalments to top up, you need to select ‘Yes’ under the subsidy settings:

The above setting aligns with the monthly payment instalment option - this is the only option that will be available to your customers. If you have not selected the monthly payment instalment option, then you will not be able to offer this feature to your customers:

Capture 2024-06-27 at 10.59.18.png

Important! If a customer is receiving subsidies and paying in monthly instalments then the amount to pay upfront to initiate instalment payments will differ from other payment instalment situations:

  • If you have configured your instalments so that the first instalment must be “paid upfront in full”, this will be ignored and the minimum amount to initiate instalments (£5) will be used instead.

  • If subsidies/vouchers are configured as such that no upfront payment is required this will be ignored and the minimum amount to initiate instalments will be used instead.

Consideration

  • Remember the settings you have configured within the invoice settings of your account could influence when a monthly payment instalment is taken:

Customer Payment Options View Upon Booking

If a customer has selected to pay using subsidies/vouchers and you as a provider has enabled the choice of adding a top up payment instalment plan, then a customer will only be given a monthly payment instalment option:

image-20240627-100531.png

Considerations

You will continue to complete your normal subsidy/voucher reconciliation processes, however, you need to be mindful of the following:

  1. Enrolmy will automatically deduct the outstanding payment instalment amount on the date you have configured within your invoice settings so please ensure that you have completed any reconciliations prior otherwise the full payment instalment amount will be deducted.

  2. Once you have reconciled any subsidy/voucher payments received against the outstanding invoices, the monthly instalment payment option will reduce automatically and this will be the amount deducted automatically on the date stipulated.

  3. If the subsidy/voucher payment covers the entire monthly payment instalment amount, then no further automatic deduction will occur.

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