Enrolmy Sign-In Kiosk Troubleshooting
Scenarios:
You are wanting to troubleshoot issues you are having with the Enrolmy Sign-In Kiosk
This document assumes the following:
You have a live activity running with attendees booked in
You or your Organisation have a tablet to download the Enrolmy Sign-In Kiosk
You tablet system settings are up to date
Troubleshooting for the Sign-In Kiosk
Question | Answer |
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What should I do if the time stamps displayed on my attendance reconciliation screen is incorrect? |
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What should I do if the Sign-In Kiosk won't allow me to log in? |
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Why can't I install the Enrolmy for Providers Mobile App onto my tablet? | The Sign-In Kiosk can only be downloaded onto a tablet and the Enrolmy for Providers Mobile App can only be installed onto mobile devices. |
Why can't onsite staff sign children in or out on the Sign-In Kiosk? | The Sign-In Kiosk is designed for parents, guardians and caregivers to sign their children in or out. If staff wish to sign children in or out, they must install the Enrolmy for Providers Mobile App to do so. |
Sign In page shows “Everyone has been signed in!” but it’s not the case. What should I do? | Check if the device’s time and date settings are correct. If incorrect, log out of the app → correct the time and date under your device settings → log back in. If issue still persists or time and date are correct but still getting the error, send the information and screenshots to support@enrolmy.com |
Awesome! You now know how to troubleshoot the Enrolmy Sign-in Kiosk!
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