Enrolmy Web App Troubleshooting Steps
Scenarios:
You are wanting to troubleshoot issues you are having with the Enrolmy Web App
This document assumes the following:
You are an Enrolmy Provider having issues accessing or logging into https://enrolmy.com/auth/login
Troubleshooting For The Web App
If you are having issues logging into your Enrolmy account, follow the below troubleshooting steps:
Clearing your browser Cookies
Clear browser cookies for a specific site
Rest your password
Close your browser
Clearing your browser Cookies
Search Engine | Troubleshooting steps |
Chrome |
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Safari |
https://support.apple.com/en-nz/guide/safari/sfri11471/16.1/mac/13.0 |
Microsoft Edge |
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Clear browser cookies for a specific site
Head into your Enrolmy log-in page and then follow the below to clear the cookies:
Inspect the page by right-clicking and selecting Inspect or Select command, option, letter I
Click on the Application Tab
Open up cookies on the left-hand side
Then select enrolmy.com and right-click on it
Select Clear and then try to log in again
Reset your password
Head to https://enrolmy.com/auth/login , and input your account email address
Select Forgot your password?
Choose to Email me a link
Check your inbox for a password reset link or select Resend password reset link again
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5. Follow the prompts in your email to open the Enrolmy password reset URL
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Close your browser
You can also use the below keyboard shortcuts to close a window:
Windows & Linux: Alt + F4.
Mac: ⌘ + Shift + w.
If you are still having issues accessing your Enrolmy account after doing all of the above, please contact us at support@enrolmy.com
Awesome! You now know to troubleshoot issues when logging in to the web app!
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