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Feefo Integration Setup And How It Works

Scenarios:

  1. You want to integrate your Feefo account with Enrolmy for feedback/marketing campaigns.

  2. You want to understand the capabilities of the integration.

This document assumes the following:

  1. You have an Feefo Account or are thinking of opening one for marketing campaigns.

  2. You are an efficient user of Enrolmy.

About Feefo

Feefo is a ratings and reviews platform that provides valuable insight and data based on feedback from your customers. The Enrolmy integration focuses on sending campaigns to receive parent feedback on activities.

How to connect your Feefo account to Enrolmy

You will need your Feefo merchant ID, API Key and Client Secret. You can find the merchant ID within your users profile and you can create an API Key within app keys in settings in Feefo:

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Please ensure that the “Enter Sale Remotely API” option is selected upon creating an App Key:

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  1. Within your Enrolmy Organisation Settings, head to Integration and choose Feefo

  2. Enter your API Key and Client Secret and hit Connect

    Capture 2024-05-14 at 14.02.50.png

  3. Enter your Merchant ID and associate relevant tags which are used to integrate Enrolmy with certain Feefo campaigns and hit Save Changes:

    Capture 2024-05-14 at 14.03.58.png

How the integration works

Once the integration has been configured correctly data will begin flowing into Feefo. Records are sent to Feeefo one at a time when a parent makes a booking - this can be viewed within the upload history within Enrolmy:

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This data can be viewed within your Feefo account within the sales upload history:

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When a feedback request has been emailed to a customer, it will appear in Manage Feedback Requests within Campaigns:

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Congratulations! You now know how to integrate Feefo with Enrolmy!

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