Managing Split Families/Shared Care

Managing Split Families/Shared Care

There are occasions when parents have shared care for their children, sharing out of school care and activities with one another. As a provider this can create some challenges for you, and some necessary work arounds, for example one parent may receive subsidies whilst another may not.

There are occasions when parents have shared care for their children, sharing out of school care and activities with one another.

 

Typical Challenges:

1. Subsidies

2. Communication

3. Authorised access and pick up

4. Separate accounts and bookings

 

As a provider this can create some challenges for you, and some necessary work arounds, for example one parent may receive subsidies whilst another may not.

 

1. Subsidies

 

In a situation where you have two parents working together on shared care but one parent receives a subsidy and another one doesn't, or even if neither receive subsidies but the care is shared the best way to run there accounts are as follows:

 

Both parents can have their own account, each individual parent adds the other parent to their account as the (second parent), the provider then adds onto the mothers account an (M) to the end of each name under the mothers account including her own name, similarly on the fathers account the same process is followed by adding a (D) to the end of every name on his account. (See Screenshot below)

 

Active accounts highlighting parents

 

By doing this bookings made under both parents can easily be determined visibly who the booking was made by and associated with, whether this be the Mother or the Father.

 

e.g if a booking was to be made for the full term but each parent alternates two weeks on two weeks off, then the Mother would book weeks 1,2,5,6,9,10 - the father would book 3,4,7,8,11, then 1 (next term) and so on, so that each parent then has their own 5 week or 6 week invoice.

 

2. Communication

 

Communication is also another tricky scenario especially as when a booking is made it is that parent who receives the confirmation and invoice. It is best practice to ensure the parent understands that each account is separate and this is how it works, however should they wish they can grant each other access as explained in point 4.

 

Communication from yourself to the parents, you need to remember that any changes to the activity or processes must have both parents updated even if no booking currently exists for one of the parents, your own internal process will have to take care of this situation.

 

3. Authorised pick-ups

 

It is imperative that clear pick up persons are determined early to save confusion for yourself and the child.

 

4. Separate accounts

 

To help with the management of such scenarios we made it simpler for parents to share access to their account for the purpose of managing those bookings, you can read our Improving Access for 2nd Parent/Guardians article.

 

During the enrolment process either parent can add the other as shown below:

Either parent can add the other

 

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