How To Handle WINZ Reconciliation If An Error Occurs

  1. You reconciled your weekly Subsidy statement but something is incorrect 


This document assumes the following.
  • You know how to reconcile WINZ subsidies Enrolmy process 

  • You have access to the Original WINZ statement 


Why Action Required might be displaying 

  • When a WINZ statement has been uploaded and reconciliation has not been completed = Action required in red will occur:

  • Once you have selected the ones that are showing as Action Required- the activity reconciliation will show as unreconciled of which has an incompleted action. You can also quickly identify these Statements by clicking the 'Action Required' tab.





  • Further to this, the line item in question will be highlighted in red as well indicating where the problem lies:



Unlocking WINZ Statement items 

  • If a credit note has already been made for that statement item it will be automatically Voided.
    If the credit note has been allocated to an invoice the statement item can not be unlocked.

1. Select the right statement 

2. Click the red 'lock' symbol next to the statement item you want to unlock 

3. Select 'OK' and the statement item will now be unlocked 


What if WINZ Credit Notes have already been allocated to an invoice

In order to unlock your subsidy line item, you will need to unapply the WINZ credit note from the invoice see how in this help guide: How to Unapply a Credit Note from an Invoice




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