Scenarios:

  • You are Enrolmy Enterprise Customer

  • You would like to consider using Blacklist Threshold Automation feature

This document assumes:

Overview

With this automation, Debtors will be automatically added to or removed from the Blacklist nightly.

Blacklisting a customer imposes serious restrictions on their ability to make and manage bookings for their family. Due to the disruption this may cause please consider your thresholds carefully so that only your debtors with a high debt are automatically Blacklisted.

How To Enable Blacklist Threshold Automation

  1. Head to + / Settings / Advanced Org / Blacklisting

  2. Select Yes for any of the automation scenarios and set the related settings

Automatically Adding Customers

If you enable this setting, customers exceeding ONE (any) of the thresholds will be added to the Blacklist

Please consider this scenario as an example for the below setting when a customer will be automatically blacklisted overnight because one of the criteria has been met:

  • A customer has an overdue debt of $9,900 (criteria not met)

  • The number of invoices that are overdue is 8

    • 7 of the invoices are 8-100 days overdue

    • One invoice is 121 days overdue (criteria met)

Automatically Removing Customers

If you enable this setting, customers must exceed BOTH (all) of the thresholds to be added to the Blacklist

Please consider this scenario as an example for the below setting when a customer will NOT be automatically removed overnight from the blacklist because only one of the criteria has been met:

  • A customer has an overdue debt of $600 (criteria not met)

  • The number of invoices that are overdue is 4

    • These 4 invoices are 50-200 days overdue (criteria met)

Please consider this scenario as an example for the below setting when a customer will be automatically removed from the blacklist overnight because both criteria have been met:

  • A customer has an overdue debt of $100 (criteria met)

  • The number of invoices that are overdue is 3

    • These 3 invoices are 50-200 days overdue (criteria met)

Controlling When a Blacklisted Debtor Can Make a Booking

  • When a debtor has been Blacklisted they will be unable to make a new booking or edit an existing booking until they have taken action. When they try to book, a message asking them to pay their invoices immediately will be displayed to them. Please refer to this help guide for further information: What Parents See While Booking or Changing Existing Booking

  • The action that they need to take can be controlled by you as you can choose whether your customers must pay either all Overdue invoices or all Outstanding invoices before they can make a booking.

  • If the customer does pay all their invoices they will be able to make a booking but they will still remain on the Blacklist. This means that if you require all Outstanding invoices to be paid, the customer must pay for any new bookings immediately before they are able to make their next one.

  • If, after paying their invoices, the customer has fallen below the “Automatically remove from Blacklist” thresholds - the removal will happen overnight.

Important Considerations

Please note that currently, you are not able to exclude individual customers from the automation feature.

Please consider carefully the threshold levels you set. A poor choice of settings could easily see hundreds of customers Blacklisted overnight and unable to make bookings the next day.
Please utilise “Test this setting” button to see exactly which customers will be Blacklisted before saving the setting.

The display of “Test This Setting”:

Please note that adding and removing customers from Blackliting is an overnight process

Blacklist History

Blacklist history will enable you to monitor and assess how and when the customers were blacklisted and/or removed from blacklisting.

Please note:

  • You can choose to automate only one of the settings: automatically adding or removing customers to/from the blacklist

  • If you have manually added a customer to a blacklist due to unpaid invoices, you can automate removing them from the blacklist overnight and vice versa

Congratulations! You now understand Blacklisting Automation feature!