Blacklisting: What Providers Can See

What Provider Can See

The provider can see the Blacklisted customers in a few ways:

1. Under the Blacklisted primary guardian's profile, the primary guardian will have a label Blacklisted and a Blacklist History will be visible:

2. Under the Blacklisted the child's profile, the child will have a warning message above their details:

3. When using Add an attendee a Blacklist label shows next to the primary guardian for each attendee:

4. A notification will show when creating or editing a booking for the child of a blacklisted guardian:

5. Head to the Customers / + / Blacklisted Customers. You will see the list of ALL Blacklisted customers:

6. The Blacklisted customers will show a Status called Blacklisted and black circle next to their name under the Customers section:

7. A black circle will display in front of the primary contact name in the following locations:

• Customer tab

• Money tab → Invoices

• Money tab → Credit Notes

• Activities tab → (activity) → All Attendees

• Activities tab → (activity) → Bookings

• Activities tab → (activity) → Invoicing

How Blacklisting Work Together with the Tablet and Mobile App

Mobile App

Blacklisted parents and their children show with a black dot in front of their name when “Adding Attendees” or on the “Customers” tab.

Currently, Tablet Apps do not reflect information related to Blacklisted customers.