Blacklisting: What Providers Can See
Scenarios:
You are a provider and you want to know what you can see and manage within blacklisting
This document assumes you know the following:
You understand how Blacklisting works
You know how to set up Blacklisting
What A Provider Can See
As the Provider, you can see the Blacklisted customers in a few ways:
1. Under the Blacklisted primary guardian's profile, the primary guardian will have a label Blacklisted, and a Blacklist History will be visible:
![](../__attachments/1954448513/Capture%202021-11-25%20at%2013.23.29.png?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
2. Under the Blacklisted child's profile, the child will have a warning message above their details:
![](../__attachments/1954448513/Capture%202021-10-14%20at%207.56.51.png?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
3. When using Add an attendee, a Blacklist label shows next to the primary guardian for each attendee:
![](../__attachments/1954448513/Capture%202021-10-14%20at%208.03.39.png?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
4. A notification will show when creating or editing a booking for the child of a blacklisted guardian:
![](../__attachments/1954448513/2021-11-17%2010.31.46.gif?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
5. Head to the Customers / + / Blacklisted Customers. You will see the list of ALL Blacklisted customers:
![](../__attachments/1954448513/2021-10-11%2008.52.49.gif?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
6. The Blacklisted customers will show a Status called Blacklisted and a black circle next to their name under the Customers section:
![](../__attachments/1954448513/Screen%20Shot%202021-11-17%20at%2010.34.58%20AM.png?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
7. A black circle will display in front of the primary contact name in the following locations:
Customer tab
Money tab → Invoices
Money tab → Credit Notes
Activities tab → (activity) → All Attendees
Activities tab → (activity) → Bookings
Activities tab → (activity) → Invoicing
![](../__attachments/1954448513/Screen%20Shot%202021-11-17%20at%208.41.36%20AM.png?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
How Blacklisting Works Together With The Tablet And Mobile App
Blacklisted parents and their children show with a black dot in front of their name when “Adding Attendees” or on the “Customers” tab on the mobile app:
![](../__attachments/1954448513/Capture%202022-10-18%20at%2014.07.36.png?inst-v=4ac2a797-74e4-4edb-8f31-7cad87498f3e)
Currently, Tablet Apps do not reflect information related to Blacklisted customers.
Congratulations! You now know what you as a provider can see in relation to Blacklisting!
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