How Do I Get Support from Enrolmy?
Scenarios:
You want to know how to access the Enrolmy Help Guides
You want to contact the Enrolmy Support team with a question or issue
You want to book a training session with our Customer Support Team
This document assumes the following:
You have an Enrolmy Account
You know how to log into your Enrolmy Account
How to get Support from Enrolmy
Lodge a Support Ticket
Access the Enrolmy Help Centre here: https://helpcentre.enrolmy.com/entkb/ or by selecting the Question mark within your Enrolmy account:
In the bottom right-hand corner, select “contact us”:
Fill in as much information as you can on the ticket sheet - this makes the process of solving your query much more efficient.
Submit your ticket, and our Helpdesk staff will contact you as soon as they can!
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Request a Training Session
Access the Enrolmy Help Centre here: https://helpcentre.enrolmy.com/entkb/ or by selecting the Question mark within your Enrolmy account.
In the bottom right-hand corner, select “contact us”:
Complete the information required in the ticket advising of a training session needed.
Submit your ticket, and our Helpdesk staff will contact you as soon as they can!
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Search the Knowledge-base
Access the Enrolmy Help Centre here https://helpcentre.enrolmy.com/entkb/index.html or by selecting the Question mark within your Enrolmy account.
Use the search bar to type in a keyword related to your query
This will bring up any article relating to your search
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Awesome! Now you know the best ways to get help from Enrolmy!
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