How Do I Get Support from Enrolmy?

Scenarios:

1. You want to know how to access the Enrolmy Help Guides

2. You want to contact the Enrolmy Support team with a question or issue

3. You want to book a training session with our Customer Support Team

This document assumes the following:

• You have an Enrolmy Account

• You know how to log into your Enrolmy Account

How to get Support from Enrolmy

Lodge a Support Ticket

1. Access the Enrolmy Help Centre here: https://helpcentre.enrolmy.com/entkb/ or by selecting the Question mark within your Enrolmy account:

   

2. In the bottom right-hand corner, select “contact us”:

3. Fill in as much information as you can on the ticket sheet - this makes the process of solving your query much more efficient.

4. Submit your ticket, and our Helpdesk staff will contact you as soon as they can! 

Request a Training Session

1. Access the Enrolmy Help Centre here: https://helpcentre.enrolmy.com/entkb/ or by selecting the Question mark within your Enrolmy account.

2. In the bottom right-hand corner, select “contact us”:

3. Complete the information required in the ticket advising of a training session needed.

4. Submit your ticket, and our Helpdesk staff will contact you as soon as they can! 

Search the Knowledge-base

1. Access the Enrolmy Help Centre here https://helpcentre.enrolmy.com/entkb/index.html or by selecting the Question mark within your Enrolmy account.

2. Use the search bar to type in a keyword related to your query

3. This will bring up any article relating to your search

Awesome! Now you know the best ways to get help from Enrolmy!

 Last Updated: 18 Apr 2023