You have some duplicate customer profiles and you want to know the best way to handle these
This document assumes the following:
You have Active attendee accounts
You know your way around the Customer Tab
You understand how your customers have bookings
How Enrolmy Handles Duplicate Accounts
Enrolmy follows specific rules to reduce duplicate accounts:
How The Provider Can Handle Duplicate Accounts
There are two actions that you can take depending on the status of the accounts in question:
If all statuses of the accounts in question are active, then you will need to archive the duplicate accounts. Please see here how to archive accounts.
If the status of one account is a placeholder and the other is active, you can merge the accounts. Please see here how to do this.
Awesome! You now know how to manage duplicate customer accounts.