How To Handle Duplicate Customer Accounts

You have some duplicate customer profiles and you want to know the best way to handle these

How Enrolmy Handles Duplicate Accounts

Enrolmy follows specific rules to reduce duplicate accounts:

Placeholder accounts

Suppose a provider has created placeholder accounts and the customer is brand new, all placeholders will become active accounts.
Suppose a provider has created a placeholder account and the customer has an existing active account that matches the name. In that case, the placeholder account will be replaced with the active account.
Suppose a provider has created a placeholder account and the customer has an existing active account that can not be matched by name. In that case, the user will get a popup message asking them if the placeholder account is for an existing child or if it is for a new child:

Bookings

If a parent is making a booking and they enter the name of an existing child then a popup will appear that asks them “Are you making a booking for [child’s name]? YES / NO”
On the booking form, if a parent has already created dupliate accounts, Enrolmy will only display one copy of each child's name where possible. Enrolmy follows a series of rules to decide which is the best account to pick as the one to display.

There are two actions that you can take depending on the status of the accounts in question:

Archive Accounts
1. If all statuses of the accounts in question are active, then you will need to archive the duplicate accounts. Please see here how to archive accounts.
Merge Accounts
1. If the status of one account is a placeholder and the other is active, you can merge the accounts. Please see here how to do this.

Last Updated: 01 Jun 2023