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How to Manage Refunds Using Enrolmy

Scenarios:

  1. You want to know how you can refund your customer

This document assumes you know the following:

  • You understand how to generate credit notes from your activity type

 Managing Refunds In Enrolmy

Credit card payments MUST be refunded via Enrolmy’s credit card refund process:

Option

Pro’s

Con’s

Directly to their credit/debit card

https://helpcentre.enrolmy.com/entkb/how-to-process-stripe-cc-refunds

  • Money is reverted back to the original card used to make payment

  • The customer’s part of the CC fees are reverted back to the card used to make payment

  • The payment can take up to 10 working days to reflect back on the original card once triggered by Enrolmy Support

  • Your part of the CC fees will not be refunded back to you

 Awesome! You can manage refunds in Enrolmy easily!

 Last Updated:

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