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How to Manage Refunds Using Enrolmy

Scenarios:

  1. You want to know the different ways in which you can refund your customer

  2. You want to know which is the best option to refund

This document assumes you know the following:

  • You understand how to generate credit notes from your activity type

  • You understand how to wire transfer payments back to customer's bank accounts

 Managing Refunds In Enrolmy

You can refund a customer in two possible ways:

Options

Pro’s

Con’s

Bank Transfer

https://helpcentre.enrolmy.com/entkb/how-to-process-a-bank-transfer-refund

The money will reflect within a few working days if not the same day

The customer will not receive their CC fees that they paid upon transaction

Directly to their credit/debit card

https://helpcentre.enrolmy.com/entkb/how-to-process-stripe-cc-refunds

  • Money is reverted back to the original card used to make payment

  • The customer’s part of the CC fees are reverted back to the card used to make payment

  • The payment can take up to 10 working days to reflect back on the original card once triggered by Enrolmy Support

  • Your part of the CC fees will not be refunded back to you

 Awesome! You can manage refunds in Enrolmy easily!

 Last Updated:

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