Some common Questions and Answers are noted below.

Question

Answer

My activity is not showing online, why is that?

  1. Firstly ensure you have switched this on in the activity set up so that its made public and showing on the web.

  2. Also ensure your Venue has been set to live also, always check your Venues in your settings for this.

  3. You also should check the dates of your activity to make sure you have not entered dates that have now passed.

The google map and pin of our location is showing in the wrong place, why?

The address noted for the venue will be incorrect, check the address within your settings.

How can I gauge interest for an activity without creating the activity first, just in case I do not get enough numbers?

The best way's to do this is to create an Enquiry only activity in which interested people will come through to you and you will need to email them back.

I want to add lunches on to an activity, how can I do this?

  1. You can use the Additional Items option which let's you add anything extra to your activity and then you can have a separate list of those items.

  2. You could also upload a Lunch Menu flyer under the Online Listing File Attachment section within the activity and ask parents to email their orders to you by a certain time, you could then create a separate invoice for this for payment.

How do I roll my activity over from one year to the next as it is ongoing?

  1. When you set you your activity you always have a start and end date, if your activity is concluding you can simply copy this activity to create a new one.

  2. You need to ensure pricing, dates and all the fine details are changed and correct as once when you receive bookings, you are unable to change them.

I need to change some details on my activity but it won't let me?

  1. It is critical to ensure your activity is correct and checked by another before taking bookings as the activity will lock down.

  2. Please get in touch with us regarding what needs changing so we can see if we can help you.

I am not sure which activity type to select?

Please refer to this section for further help or contact our friendly support team in order to choose the correct setup.

How can I view what my activity will look like before I make it live?

Simply select the writing in blue called Preview Activity which is next to the activity name once your setup is complete.

How is it best to manage Before and After School Care Terms?

This is completely up to how you want to run your activity:

  1. A full year: Parents need to only book in once and you will manage one activity.

  2. Term by term: Parents will need to re-book each term which allows for flexibility. Any changes you may need to implement through the year can be handled more easily with a term by term arrangement.

There are some children booked on an activity with no invoices generated and it will not allow me to generate one, why?

  1. This is generally due to incorrect activity set-up, if you can check that you have selected in the activity settings "I need to know the name of the child that this item is for". That means when the parents book they are asked to select the names of the children.

  2. Also, you also need to have ticked "Ask the customer how many of these items (quantity) they would like." so that when booking multiple children they can select the units, otherwise a parent can only select a quantity of 1 meaning any siblings are booked without a unit quantity and therefore no invoice.

Great! Please head to the Enrolmy Activities section within our Help Centre for further details!

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