Dashboard FAQ's

Where is the number of Attendees derived from?

This comes from the Unique Attendees column on the Cost and Profitability Report.

This reflects the number of unique attendees that came along to an activity during the specified timeframe. The attendance does not need to be finalised (can be in a draft state) for this metric to be impacted.

• If a child is marked as absent and charged, they will be included in this metric.

• If a child attends multiple activities this week, they will only be counted as 1 attendee in this stat.

If a child is manually added to the attendance on the day, will they be included in the Attendees metric?

Yes. Report results are remembered for 24 hours from when they were generated, however daily changes that you want to see reflected can be seen by manually refreshing the report. Refresh the report by selecting the arrows by the date range field.

Where is the Activities metric pulled from?

This comes from the Activity Count column on the Cost and Profitability Report.

This metric shows the total number of Activities running or that overlap during the specified timeframe.

Where is the Booked Sessions metric derived from?

This comes from the Charged Sessions column on the Cost and Profitability Report.

This metric is the total number of all charged sessions during the specified timeframe.

Where does the Revenue per Attendee metric derive from?

This comes from the Avg booking/revenue column on the Cost and Profitability Report.

This metric is the total booking revenue divided by the number of unique charged attendees.

How is the Total invoiced metric calculated?

The total invoiced and credited sum over the specified date range.

How is the Total Paid percentage calculated?

This is the percentage of the sum paid amount, out of the sum invoiced amount of all invoices over the specified time period.

How is the percentage to Target metric calculated and where does this derive from?

This metric derives from the Target vs Actual Bookings Report

This metric requires that you have setup booking targets for your sessions. Booking targets are an Advanced feature and can be activated by upgrading the Target vs Actual Bookings Report.

This percentage is calculated from the total number of booked sessions divided by the target number booked sessions.

How is the Booked Capacity percentage calculated and where does this derive from?

This metric derives from the Target vs Actual Bookings Report

The Booked Capacity metric is the total number of booked sessions divided by the total sum of available sessions to book.

In what order are the Top Venues listed in?

The venues are listed in order of the highest Total revenue to lowest Total revenue venue.

Within the Top Venues area, where are the Total Revenue metrics derived from?

The Total revenue number for each activity comes from the Costs and Profitability report, it is the summation of Booking Revenue and Add-on Revenue.

Within the Top Venues area, where are the Total Cost metrics derived from?

The Total revenue number for each activity comes from the Costs and Profitability report, it is the total of Venue Hire Cost and Staff Rostering Cost added together.

Why can i not see any numbers in the Top Venues > Total Cost column?

This metric requires that you have activated Staff Rostering and the Advanced feature; venue hire costs.

• See how to activate Staff Rostering here.

• Speak with customer support about activating venue hire costs.