Manual Waitlist Email Notifications - Attendance to Waitlist
You want to know how to move attendees from Attendance to Waitlist
You want to know how you can send manual waitlist notifications to parents when a child is moved from the Attendance to Waitlist
This document assumes you know the following:
You are running a Before and After School, Classes and Lessons or Holiday Programmes activity
You have taken bookings for a programme and have the waitlist option switched on for your activity
Moving Attendees to Waitlist
If You Are Invoicing in Arrears
If you are invoicing in arrears - you will have two options:
Move ONLY ONE session to the waitlist by using "Move to Waiting List" and save changes.
Move the child into the waitlist for all future sessions by selecting the grey Future Dates tag which will allow you to "change all future bookings to Waitlist also".
The Future Dates tag will turn in Green if you have chosen this option.
If You Are Invoicing in Advance
Please select Move to Waiting List option and the booking will be waitlisted which will create pending adjustments.
How To Send Waitlist Notifications To Parents
When an attendee is moved from the attendance to the waitlist for the day - Enrolmy does not automatically send an email notification to the parent/caregiver of that attendee. You will need to send this notification yourself. We recommend the process below.
Create a personal email template - How To Create and Send a Personal Email Template
Move a child from the attendance to the waitlist for the day
Head to all attendees or book in the list and using the tickbox, select the customer that you would like to send a notification to.
Choose your waitlist notification email template, input the date of the child's specific booking change that you made then Send it to Queue.
Great! An email notification will be sent to the parent regarding the change TO the waitlist.
Please note the below:
When an attendee is moved from the waitlist to the attendance, Enrolmy offers an automated notification functionality described here.
Congratulations! You now know how to move attendees from Attendance to Waitist and Manual Waitlist Email Notifications work if a child is moved onto the Waitlist!
Last updated: 12 April 2022