Differences in Xero to Enrolmy Customer Balance

The purpose of this help guide is to explain why balances (payable or receivable) would be different in Xero to Enrolmy and how to ascertain/troubleshoot this

The Most Common Known Reasons 

Enrolmy has certain capabilities with connection with Xero. This does mean that certain changes may not be identified in Enromy from Xero due to different reasons. We have identified the possible reasons that could cause the differences. 

1. Overpayments in Xero

Although Overpayments are types of payments recognized by Enrolmy, if Overpayments are not attached to an invoice - Enrolmy does not know about them.

2. Prepayments in Xero

Enrolmy currently does not recognize prepayments. You will see that the invoice inside Xero has been paid or part-paid, and the invoice inside Enrolmy will have no payments applied.

How to Troubleshoot?

The immediate steps you can take to troubleshoot to identify the reason for the differences are:

• Download the Activity Statement from Enrolmy and from Xero. Please see this help guide on where to find activity statements: When & How To Use Activity Statements

• Compare them line by line and identify payments and invoices that do not match and if there are any prepayments or overpayments

How to Resolve?

If you have identified that it is the case, there are no further actions as you have accounted for the difference in balance. 

Other Possible Reasons

1. Credit card payments are not applied to the correct invoices

In rare instances, Credit Card payments don't get allocated to the correct invoices. One of the reasons could be the mismatch of the invoice total $ value which is caused by editing the invoice in Xero.

How to Troubleshoot?

• Check that the invoice total amount in Xero agrees with Enrolmy. Sometimes the issue can be caused by editing the invoice line items (Unit Price and Quantity) which break the link between Enrolmy and Xero

• Check the Credit Card transactions sections to identify where the payment has been applied by looking at the associated invoice. 

How to Resolve?

1. Those payments applied to this invoice needs to be unapplied/removed/unreconciled in Xero so no payments reflect against this invoice

2. Edit invoice line items in Xero so that it agrees with Enrolmy (if needed)

3. Complete Xero sync

4. Check that the credit card payment has now associated itself with this invoice

2. Invoices have not gone to Xero

How to Troubleshoot?

• You will NOT be able to see the "View in Xero" icon on the invoice in Enrolmy if this invoice has not gone to Xero.

 How to Resolve?

• Backdating the Xero Sync usually fixes the issue

• Please contact the Enrolmy Support team if none of the above is the reason for invoices not flowing through to Xero

3. Credit Notes have not gone to Xero

How to Troubleshoot?

• You will NOT be able to see the "View in Xero" icon on the Credit Note in Enrolmy if it has not gone to Xero.

How to Resolve?

• Backdating the Xero Sync usually fixes the issue

• Please contact the Enrolmy Support team if none of the above are the reasons for Credit Notes not flowing through to Xero