Scenarios:

  1. You want to understand how the Xero and Enrolmy integration works

  2. You want to find out why there is a difference between Xero and Enrolmy customer account payable or receivable balances

  3. You want to troubleshoot and resolve some balance discrepancies you are seeing inside Enrolmy and Xero.

This document assumes:

Commons Explanations For Differences

Enrolmy has specific capabilities in connection with Xero. This does mean that specific changes may not be identified in Enromy from Xero due to different reasons. We have identified the possible reasons that could cause the differences. 

Reason

Explanation

Resolution

Prepayments/ Overpayments in Xero

Although Prepayments/ overpayments are types of payments recognized by Enrolmy, if they are not attached to an invoice - Enrolmy does not know about them.

The immediate steps you can take to troubleshoot to identify the reason for the differences are:

  • Download the Activity Statement from Enrolmy and from Xero. Please see this help guide on where to find activity statements: When & How To Use Activity Statements

  • Compare them line by line and identify payments and invoices that do not match and if there are any prepayments or overpayments

Invoices/credit notes have not gone to Xero

You will NOT be able to see the "View in Xero" icon on the invoice in Enrolmy if this invoice has not gone to Xero.

Historical Data

You may have historical invoices/credit notes within Xero that Enrolmy does not know about

The immediate steps you can take to troubleshoot to identify the reason for the differences are:

  • Download the Activity Statement from Enrolmy and from Xero. Please see this help guide on where to find activity statements: When & How To Use Activity Statements

  • Compare them line by line and identify payments and invoices that do not match and if there are any prepayments or overpayments

Great! Now you understand some reasons as to why there may be differences between Xero and Enrolmy.

Last updated: