You have a customer who paid for their activity on Enrolmy by credit/debit card payment that needs to be refunded but the amount is higher than your organisation’s Stripe account current balance
This document assumes the following:
You have read and understood https://helpcentre.enrolmy.com/entkb/how-to-process-stripe-cc-refunds
How To Fund Your Organisation’s Stripe Account
In some cases, we may need you to transfer money into your organisation’s Stripe account before we can process the refund back to your customer’s credit/debit card.
Enrolmy Support will contact you with instructions if such a case occurs. This includes but is not limited to:
Enrolmy Support will send you the information from Stripe with the bank details. This includes:
The total amount you need to transfer
Beneficiary name and address
Bank account number
When making the transfer, please ensure all details are correct and include the specific reference we provided you.
Send a screenshot or proof of payment to Enrolmy Support.
This process can take up to 20 working days to trigger the refunds requested, you can however, choose to complete the refunds via bank transfer instead.
Excluding the reference and avoiding to send through proof of transfer can delay the process significantly.
Great! You now know how to fund your Stripe account should you be requested to!